Security centre

Banking security, made practical

Security is a shared responsibility. Jersey Community Bank will never ask you to reveal a password or one-time verification code by email, text message or an unexpected call.

Protect your access

Use a unique, long password for the Banking Suite and keep your device software and browser up to date.
Only sign in through the address you expect. Avoid Banking Suite links in unexpected messages; type the address yourself or use a saved bookmark.
Sign out when you finish, especially on a shared device. Do not save credentials on a computer you do not control.

Pause before you pay

Confirm the recipient, account details and amount before submitting a transfer. Fraudsters can impersonate family, suppliers, advisers and organisations.
Treat urgent requests for secrecy, unusual payment instructions and requests to move funds to a “safe” account as warning signs.

If something feels wrong

Use the Banking Suite or contact our team promptly if you see unfamiliar activity, receive a suspicious message or lose a device that can access your account.
Do not forward passwords, one-time codes or full card details. Preserve suspicious messages and any payment references to help us review the concern.

For a question about this page, contact contact@jerseycommunitybank.com. Please do not include passwords, one-time codes or full card details in an email.